- In process of approval
Please wait for our relevant department to review your information and SMS notice you can use it before logging in. - Wrong password
Check that the case lock on your keyboard is turned on and the keys are normal. - Account Locked
If you enter the wrong password multiple times, the account will be locked to the next day 00:00. We recommend that customer change their password when you wait for your account to unlock and log in with your new password next day.
Alternatively, customer may contact our customer service center for unlocking account. - Clear cache & cookies
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
You may visit Google Account Help to learn more.